Question:
If I use one of the many generic/sample Customer Service resumes found
on the internet, and just doctor it up a little bit, what are the chances
a hiring manager would recognize it as being plagerized?
Also, if I go with a skills/experience-based resume rather than a
chronological, what are some tips for explaining what you did, who
you worked for, and in what capacity, of your most recent employers,
without outright explaining that you're a highly-skilled technical
computer geek without coming across as being over-qualified and
portraying yourself as not fit for such a job?
Fortunately, most of my past experience does involve working
with the public/users in a customer service/technical support
capacity, and even at a retail and pre-sales support area - so
I'm not that unfit for a lowly inbound call CS rep position,
or even a retail floor job (though I'm hardly the GQ-type).
Answer:
-Since they likely see a great many resumes, which often look more or
less the same, they would have to have extrordinary memory and
concentration to pick out any particular plagerism. It is quite likely
that your would neither be the first, the last or the most memorable.
Tell them exactly what they are looking for, and you *might* get
a call.
-Too often, the HR people who pre-screen the resumes and
applications are completely clueless about technical qualifications.
At best, they will match your buzz-words and catch-phrases with
those on the personnel requisition. Hence, be selective about what
you put down. My guess is put down no more than three previous
employers, covering no more than seven years. Allow only two
or three buzzwords in each job description, and keep it simple.
You'll never lose a job prospect underestimating the intelligence
of the HR bimbo assigned to screen non-management resumes.
(Bring a more complete resume to the hiring/technical interview.)
